Returns & Exchanges
At Eau de Poudel, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your order, we offer a 30-day window for returns and exchanges on unopened and unused products.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization code.
Secure Packaging
Carefully place the unused item in its original signature packaging to ensure the delicate glass bottle is protected during transit.
Affix Shipping Label
Print the prepaid shipping label provided by our team and attach it securely to the outside of your return parcel.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing